At GRAECE, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our website and purchase our products. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect personal information that you provide directly to us when you make a purchase, create an account, or interact with our website. This information may include:
– Name
– Email address
– Phone number
– Billing and shipping address
– Payment information (credit card or other payment details)
– Account login credentials
– Any other information you provide voluntarily (e.g., preferences, comments)
Additionally, we may collect information automatically when you visit our website through cookies, web beacons, or other tracking technologies. This may include:
– IP address
– Browser type and version
– Time zone setting
– Browser plug-in types and versions
– Operating system and platform
– Information about your visit, including URLs, clickstream to, through, and from our site (including date and time), products you viewed or searched for, page response times, download errors, and page interaction information.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
– To process and fulfill your orders, including shipping and handling.
– To manage your account and provide customer support.
– To send you notifications about your order status or changes to our services.
– To personalize your shopping experience and recommend products based on your preferences.
– To improve our website’s functionality, design, and security.
– To send marketing communications, special offers, and updates, where you have consented to receive such communications.
– To comply with legal obligations and prevent fraudulent transactions.
3. Sharing of Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
– With service providers who help us operate our business (e.g., payment processors, shipping companies, IT services, and marketing platforms).
– With third-party platforms to display targeted ads based on your interests.
– To comply with legal requirements or to protect the rights, property, or safety of GRAECE, our customers, or others.
– In the event of a business transfer (e.g., merger, acquisition, sale of assets), your personal information may be part of the transferred assets.
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as required by law. Once the retention period ends, we will securely delete or anonymize your personal information.
5. Your Rights
Depending on your location, you may have certain rights under applicable data protection laws, including:
– The right to access your personal information and request a copy.
– The right to request correction or deletion of your personal information.
– The right to object to or restrict certain types of processing of your personal data.
– The right to withdraw consent to the use of your data at any time, where consent is the basis for processing.
– The right to lodge a complaint with a data protection authority if you believe your rights have been violated.
To exercise these rights, please contact us using the details below.
6. Security Measures
We implement a variety of security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
– Secure socket layer (SSL) encryption on our website to protect payment information.
– Restricted access to personal data within our organization.
– Regular review and updates of our security protocols.
However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Cookies
We use cookies and similar technologies to enhance your experience on our website, provide personalized content, and analyze site usage. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a new effective date. We encourage you to review this page regularly to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:
– Email: [email protected]
By using our website, you acknowledge that you have read and understood this Privacy Policy.