At GRAECE, customer satisfaction is our top priority. We want you to be completely happy with your purchase. However, if you are not satisfied with your order, we are here to help. Please carefully review our refund policy below.
1. Returns
Our return policy lasts 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be:
– Unused and in the same condition that you received it.
– In its original packaging with all tags and labels attached.
– Accompanied by the original receipt or proof of purchase.
Certain types of items are exempt from being returned. We do not accept returns on:
– Custom or personalized items.
– Items on sale or purchased with promotional discounts.
– Earrings or any other jewelry items that are not returnable for hygiene reasons.
2. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
Please note that:
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
– Any delays in processing refunds may occur due to bank or credit card processing times, which can take 7-15 business days.
3. Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
4. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with details and proof of the damage or defect. We will guide you through the process of returning the item and receiving a replacement.
5. Return Shipping
To return your product, you should mail your item to the following address:
Shipping Address:
GRAECE SRL
c/o PAPAGIANNIDOU MARY
Strada dei Monti 12b
37124 Verona
ITALY
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
If you are shipping an item over Euro 500, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Non-Refundable Items
Several types of goods are exempt from being returned and are therefore non-refundable:
– Gift cards
– Downloadable products
– Perishable or personalized items
– Items on final sale
7. Cancellations
You may cancel your order within 1 hours of placing it for a full refund. After 1 hours, your order may have been processed and shipped, and the return policy will apply.
To cancel your order, please contact us at [email protected] with your order number and request for cancellation.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will be informed of your return.
9. Contact Information
If you have any questions regarding our refund policy, please contact us:
– Email: [email protected]
We reserve the right to modify this Refund Policy at any time, so please review it frequently. Any changes will be posted on this page with a new effective date.
This Refund Policy was last updated on 28-09-2024.